With thanks to the O2 Ideas Room for blog posts…
1. Hire the best. Have and hire only employees who continually impress you with their initiative and competence. Let everyone else go. Increasing profits comes from great employees, not average ones.
2. Establish your R&D Department. Turn your customer service department into the R&D Department of your company. Develop a culture in your business which will encourage lateral thinking.
3. Review Customer issues. Is there a lack of effective communication channels with your customers or is ...
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